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As a frequent business traveler, I value efficiency and good service—and the EVA Air Office in San Francisco delivered both when I needed help rebooking a business class flight. I had a tight schedule due to a canceled meeting, and needed to fly out a day earlier than planned. I called EVA's customer service line first, but the wait time was over 45 minutes, so I drove to the office directly.The staff at the front desk acknowledged me within minutes and provided a form to fill out while I waited. In about 20 minutes, I was sitting with a ticketing agent. She was extremely professional and knew the business class rules inside and out. She found me a seat on the earlier flight, explained the fare differences, and ensured my mileage upgrade was preserved. What stood out was her attention to detail—she even helped me select a seat with extra privacy, which I prefer for long-haul flights. The office itself is located in a convenient part of the city, with nearby parking garages and cafes in walking distance. The ambiance is fairly standard for an airline office, but what elevates the experience is the staff’s knowledge and commitment. They aren’t just there to process transactions; they really try to make sure your issue is fully resolved. For business class customers especially, having an office like this in EVA Air Office in San Francisco is a real asset.